Frequently Asked Questions
Everything you need to know about our premium dog wear and accessories.
How do I ensure I choose the correct size for my dog?
We provide a comprehensive size guide on each product page. We recommend measuring your dog's neck and chest circumference with a soft tape measure, allowing a two-finger gap for comfort before comparing your results to our charts.
What is your return and exchange policy?
We offer a 14-day return window from the date of delivery. Items must be in original, unworn condition with tags attached. Please note that for hygiene reasons, we cannot accept returns on items that show signs of use or are covered in pet hair.
How long does domestic and international shipping take?
Domestic orders typically arrive within 2-4 business days. International shipping times vary by destination but generally range from 5 to 12 business days. Tracking information is provided via email once your order has been dispatched.
Are BullyBillows products suitable for strong or reactive dogs?
Yes, our gear is specifically engineered for durability. We use military-grade materials, heavy-duty nylon, and pressure-tested hardware to ensure maximum control and safety for even the strongest breeds.
How should I clean and maintain my BullyBillows gear?
To maintain the longevity of your products, we recommend hand washing in warm soapy water and air drying. Avoid machine washing or tumble drying, as high heat and agitation can damage the specialized hardware and reflective stitching.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout options through PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' services in select regions.